{"id":23,"date":"2025-04-27T17:28:16","date_gmt":"2025-04-27T17:28:16","guid":{"rendered":"https:\/\/www.lastelegance.com\/au\/?page_id=23"},"modified":"2026-09-20T21:16:04","modified_gmt":"2026-09-21T04:16:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lastelegance.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Composite Decking, Fencing & Siding: U.S. Wholesale FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Plan your next inventory purchase or project order with practical answers on factory-direct composite products. Compare product series, prepare a material takeoff, and review minimum orders, U.S. import timelines, custom manufacturing, technical submittals, and warranty terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Wholesale Pricing<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get product samples<\/a>   \u00b7   Review product specifications<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Wholesale orders<\/a>   \u00b7   Costs & shipping<\/a>   \u00b7   Samples & custom orders<\/a>   \u00b7   Technical submittals<\/a>   \u00b7   Product specs & installation<\/a>   \u00b7   Warranty & support<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Wholesale Purchasing & Product Selection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Build an order around your sales channel, project scope, and required product mix.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho is your U.S. wholesale program designed for?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

LastElegance partners with building material distributors, importers, lumberyards, general contractors, and\u00a0Composite Decking<\/a>, Composite Fencing<\/a>, and Composite Siding<\/a>. Our streamlined supply chain delivers consistent quality and flexible volume solutions for residential, multifamily, and commercial projects.<\/p>

Tell us whether you are building a dealer product line or buying for a specific job. We can use your target specifications, order volume, and schedule to prepare a relevant quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum order for a distributor or contractor?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our standard minimum order is approximately 5,381 sq ft (500 m\u00b2). You’re free to mix and match across our full product range \u2014 including decking, fencing, and siding \u2014 and combine different colors or styles within a single order to meet the minimum. This flexibility makes it easy to stock a diverse selection or fulfill multiple project needs in one shipment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich product families can I include in my purchasing plan?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You can build your purchasing plan around any combination of our three core product lines:<\/p>

Decking<\/strong> \u2014 Renew, VerdeLife, and TimberLuxe, each engineered for different performance tiers and aesthetic preferences.<\/p>

Fencing<\/strong> \u2014 Linea posts, TwinLine fluted boards, and Vista tongue-and-groove boards, designed to mix and match for a variety of project styles.<\/p>

Siding<\/strong> \u2014 DecoGroove fluted profiles and Oakling tongue-and-groove profiles, offering versatile exterior cladding solutions.<\/p>

All product families can be combined within a single plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I send to get a useful wholesale quote?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Include your name, product series, quantity, color, board length, and required accessories.<\/p>

For a bid, identify the required submittals and installation conditions. Request wholesale pricing<\/a> with these details so we can quote a defined scope.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Landed Cost, Production & U.S. Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Define what is included in your quote and allow time for each stage of an import shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much time should I allow for a container order to the U.S.?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

For planning, a 20-foot container<\/strong> typically requires about 15-20 days of production<\/strong>. A 40-foot container<\/strong> typically requires about 20-25 days of production<\/strong>. Confirm when the production clock starts for your order.<\/p>

The supplied logistics estimates for the U.S. West Coast<\/strong> are 24\u201332 days by express ocean service<\/strong> or 34\u201342 days by standard service<\/strong>. These figures cover ocean transit, not delivery to your receiving address.<\/p>

Sample approvals, custom tooling, vessel availability, clearance, port handling, and trucking can add time. East Coast and Gulf Coast destinations require a separate route estimate. Confirm the shipment schedule before booking an installation crew.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan my quote include delivery to a distribution center or jobsite?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Send the full delivery address, receiving hours, unloading requirements, and any truck-access restrictions. We will confirm the delivery scope available for that shipment and identify any arrangements you need to make separately.<\/p>

The purchase documents should make clear who handles import clearance, destination charges, inland freight, and unloading. Do not treat a port arrival estimate as a confirmed jobsite delivery appointment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I plan replenishment or a project with phased deliveries?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Share the required-on-site dates, estimated quantities for each phase, and the profiles you expect to reorder. This allows the production and shipping plan to be reviewed against your inventory or construction schedule.<\/p>

Approve samples and specifications before releasing production. For work that must match across phases, identify the approved color reference and discuss batch coordination. Separate production runs, delivery dates, and storage arrangements should be documented in the order plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are payment terms and order specifications finalized?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Payment method, deposit, balance timing, and shipping terms are agreed for each purchase. Request these details with the quote so your purchasing and finance teams can review the same scope.<\/p>

Before issuing a purchase order, reconcile the pro forma invoice with the approved product list, quantities, color references, accessories, packaging, and delivery responsibilities. Any changes after approval should be confirmed in writing, including their effect on price and timing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Samples &<\/span> Custom Lengths
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Approve the finish and dimensions before committing to inventory or releasing a project order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I approve colors for a dealer display or project?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Request the current color selections for the exact profiles you are considering. Review physical samples under the lighting conditions relevant to your showroom or project; photos alone are not a reliable basis for color approval.<\/p>

For a coordinated deck, fence, and siding package, review all selected profiles together. Grain, surface texture, and profile geometry can affect how the same color appears. Record the approved references with your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you support custom products?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

We can discuss custom colors, lengths, textures, and profile shapes, along with packaging requirements for a distributor or private-label program. Send a drawing, reference sample, and estimated purchase volume so the factory can review feasibility.<\/p>

Confirm minimum quantities, tooling and sample costs, artwork approvals, and lead times before launch. Custom profiles may need separate performance documentation; testing for a standard profile should not be assumed to cover a new design.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat information is needed to request a sample kit?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

List the decking, fencing, or siding series, desired colors, and the properties your team needs to evaluate. Include your company, U.S. shipping address, contact person, and whether the samples are for a dealer display, project submittal, or product trial.<\/p>

We will confirm sample availability, dispatch timing, and any shipping or sample charges. Request product samples<\/a> before approving a container order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order board lengths that fit my U.S. project layout?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The product series list uses a reference length of 9.51 ft (2,900 mm)<\/strong>. Custom lengths can be discussed for production orders, subject to profile feasibility, order volume, and packing requirements.<\/p>

Send the actual cut lengths and quantities from your takeoff. Do not assume that 12-, 16-, or 20-foot boards are stocked or automatically available. Approve the finished dimensions and tolerances before production, and distinguish full board width from installed coverage when calculating quantities.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Technical Submittals & Performance Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Match product information to the specifications your purchasing team, designer, or project reviewer needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat documents can my purchasing or project team request?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Start with the selected model, profile, and intended use. Request technical data sheets<\/a>, dimension drawings, installation details, warranty terms, and the relevant product test reports<\/a> for your submittal package.<\/p>

Provide the project location and the performance criteria your reviewer requires. A useful submittal ties the supplied SKU to the actual report, including the tested sample, method, date, and scope; a general product brochure may not answer those questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat fire-performance documentation is available for review?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our supplied technical information lists an ASTM E84 result with a Flame Spread Index of 85<\/strong> and a Smoke Developed Index of 300<\/strong>, described as Class C<\/strong>. Request the underlying report and confirm that it covers the profile being considered.<\/p>

This FAQ does not represent a project approval. Give your design team or project reviewer the report and proposed assembly before specifying the material. If your project requires different fire performance or additional evaluation documents, identify those requirements before ordering.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I request for decking in wet or public-use areas?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The technical reference lists an R11 slip-resistance result<\/strong>. Ask for the matching report for the exact decking surface, including the test method and conditions, and submit it with your project requirements for review.<\/p>

For a pool deck, hospitality project, or accessible route, specify the evidence your reviewer needs. We do not present the R11 result as a blanket ADA certification or a guarantee of performance under all wet, contaminated, or maintenance conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat material and environmental information can I review?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The supplied technical information describes a wood-fiber and HDPE composite with 60% recycled content<\/strong>. It also reports formaldehyde as not detected under EN 717-1 testing. Request current supporting documents and confirmation of their scope for your selected product.<\/p>

If your purchasing specification calls for a particular U.S. evaluation, emissions certification, or sustainability document, include it in the request. The supplied reference does not establish that an ICC-ES evaluation report or formal CARB Phase 2 certification has been obtained. Confirm current documentation before making claims in your own product literature.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Product Dimensions & Installation Planning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use series-specific dimensions for estimating, then confirm coverage, accessories, and assembly details. Inch and foot dimensions are approximate conversions of the listed metric sizes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich Composite Decking dimensions should I use for my takeoff?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The listed widths and thicknesses are actual profile dimensions, shown below in inches with the source metric sizes:<\/p>